Getting Started8 min read

Welcome to Vendor Management System

Last updated: 28 September 2026

The Crusource Vendor Management System (VMS) connects every party in your staffing or IT delivery operation — clients, open requirements, contract staff, invoices, and the vendors who source or verify them — in a single operational workspace.

What VMS does

VMS is the commercial layer of Crusource. It gives your delivery and business development teams full visibility over active client requirements, contractor placements, billing, and vendor relationships. Instead of managing this across email threads and spreadsheets, every update lives in one place and connects to your Workforce Management System automatically.

Crusource VMS dashboard showing customer list, active demands, and contractor overview — The VMS homepage shows your active demands, pending approvals, and recent contractor placements at a glance.

Who uses VMS

VMS is designed for three roles in your team:

Super Admin & Directors

Revenue dashboards, margin overview, client account health, and approval gates.

Delivery Managers

Open demands, recruiter assignment, contractor tracking, and client communication.

Recruiters

View their assigned demands, submit candidates, track interview stages and placements.

Customers & Demands

Every piece of work in VMS starts with a Customer (your client organisation) and a Demand (an open position or project requirement). You can create multiple demands under a single customer, each with its own skill requirements, budget, timeline, and assigned recruiter.

VMS demand management view showing open positions list with recruiter assignments and status columns — Demand management gives delivery managers a live view of all open requirements, their recruiter assignments, and current stage.

Pro tip: You can add multiple Points of Contact (POCs) per customer and route demand approvals to the relevant POC automatically.

Contractors

Contractors are the placed candidates working at your client's location. Once a candidate is placed through a demand, VMS creates a contractor record linked to both the client and the original demand. This record tracks their placement timeline, active contract, and any BGV status.

Contractor management screen showing active placements, contract durations, and billing status — The contractor view shows all active placements, contract end dates, and upcoming renewal alerts for each client.

Finance & Invoicing

VMS calculates billing automatically based on the rate card you define per client or per demand type. When a contractor's timesheet is approved in the Workforce Management System, it flows directly into VMS finance where an invoice is generated with the correct GST breakdown and margin calculation.

VMS finance view showing margin calculations, invoice summary, and billing status per client — Finance management shows margin per client, pending invoices, and billing forecasts in one connected view.

Note: Rate cards can be set at the customer level (applies to all demands) or overridden at the individual demand level for special engagements.

BGV Vendors

Background verification vendors are agencies you work with to clear contractor candidates before placement. You can add vendor partners in Crusource, assign them to specific candidates, and track clearance status without leaving the platform.

BGV vendor management panel with vendor partner list, assignment status, and verification progress — BGV vendor management lets you assign verification tasks and track each candidate's clearance stage in real time.

Where to go next

Now that you have an overview, here are the best next steps for your role:

Setting Up Your Workspace & Roles

Getting Started · 5 min

Adding Your First Customer

Getting Started · 3 min

Creating Your First Demand & Assigning a Recruiter

Getting Started · 6 min

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